..Departure Information - Cancun Airport

Cancun Arrival Flight

The Cancun International Airport requests that all departing passengers on international flights must be at the airport at least 2 hours prior to their flight departure time. Your pick-up time was scheduled according to this request and taking into consideration information such as your flight departing time, approximate travel time between your hotel and the airport, day of the week, and assumed traffic flow.

A Riviera Maya Transports representative will be outside your Hotel (in the main lobby) at the time marked on your boarding pass. This is same boarding pass that you signed upon your pick up on the day of your arrival.

Remember, if you make any changes for the pick-up time or location that your original reservation states, you must let them know at least 12 hours prior to pick up. In doing this change, please confirm the name of who took the change and who is confirmed to provide the service.

..Cancun Airport - Terminal 2

Cancun Terminal/Gate 2

It is recommended to make the Check Out of the Hotel 1 Hour before your Pick Up with the Transfer Unit, in order to avoid delays in our Service.

..Cancun Airport - Terminal 4

Cancun Terminal/Gate 4

It is recommended to make the Check Out of the Hotel 1 Hour before your Pick Up with the Transfer Unit, in order to avoid delays in our Service.

..Cancun Airport - Terminal 3

Cancun Terminal/Gate 3

It is recommended to make the Check Out of the Hotel 1 Hour before your Pick Up with the Transfer Unit, in order to avoid delays in our Service.

..NUMEROS EMERGENCIA NACIONALES / EMERGENCY DIRECTORY

    060 EMERGENCIAS CIUDAD de MEXICO (D.F.).
    066 EMERGENCIAS (toda la Republica) (All Mexican Republic).
    065 CRUZ ROJA (Red Cross).
    068 Bomberos Ciudad de Mexico (Fire Department Mexico City).
    SECTUR (Asistencia Turistas/ tourist assistance): 01 - 800 - 903 92 00.
    Angeles Verdes (Asistencia en Carrettera/ Road Assistance):
    01 - 55 - 52 50 82 21 01 - 55 - 30 02 63 00
    ext. 2950 & 2951.

    PROFEPA (Proteccion Ambiente / environmental protection):
    01 - 800 - 770 33 72.
    PROFECO (Proteccion Consumidor / consumer protection)
    01 - 800 - 468 87 22.
    AFI PGR (Policia Federal / Federal Police)
    01 - 800 - 900 234.
    Secodam (denuncias corrupción / corruption allegations)
    01 - 800 - 112 05 84.
    Procuraduría de Defensa al Turista / Tourist Defense Attorney :
    (998) 8 92 48 25.



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